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Contact: info@inkedmemory.io | +2348137918903
At Inked Memory, your satisfaction is important to us. We take pride in the quality of our journals and keepsakes, and we want you to feel confident in your purchase. If you’re not completely satisfied, we’re here to help.
1. Eligibility for Returns
We accept returns under the following conditions:
- Items must be unused, unwritten, and in their original condition and packaging.
- The return request must be made within 14 days of delivery.
- Proof of purchase (order confirmation or receipt) is required.
2. Non-Returnable Items
We do not accept returns for:
- Customized or personalized products
- Digital downloads or printable items
- Gift cards or promotional items
3. How to Request a Return
To start a return, email us at info@inkedmemory.io with the following:
- Order number
- Reason for return
- Photo of the item (if damaged or incorrect)
Once approved, we will provide return instructions. Customers are responsible for return shipping unless the item is damaged or incorrect.
4. Refunds
Once we receive and inspect your return, we’ll notify you via email. If approved:
- A refund will be issued to your original payment method within 5–10 business days.
- Shipping fees (if any) are non-refundable.
5. Damaged or Incorrect Items
If your order arrives damaged or you received the wrong product, please contact us within 5 days of delivery with a photo of the issue. We’ll replace or refund your item at no extra cost.
6. Late or Missing Refunds
If you haven’t received your refund after 10 business days:
- Check your bank account or credit card statement
- Contact your payment provider
- Then email us at info@inkedmemory.io for further assistance
If you have any questions about our return or refund policy, we’re here to help:
📩 info@inkedmemory.io
📞 +2348137918903
